Introduction

At Style Icon, we strive to provide you with high-quality clothes for all genders. However, if you are not entirely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the conditions, process, and timeframes for product returns and refunds. Our goal is to make the process straightforward and fair for both our customers and our business.

Contact Information

If you have any questions or need assistance with your return or refund, please contact our customer support team: Email: [email protected]
Address: Style Icon, Keselwatta, Panadura

Return Conditions

1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of products, such as intimate apparel, cannot be returned for hygiene reasons.
2. Timeframe: You have 7 calendar days from the date you received your item to initiate a return.
3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process

1. Initiate a Return: To start the return process, please contact our customer support team at [email protected] with your order number and reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
2. Packaging: Pack the item securely in its original packaging, including all tags, accessories, and documentation that came with the product. Ensure the RMA number is clearly marked on the outside of the package.
3. Shipping: You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Inspection and Approval

1. Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return conditions.
2. Approval: If your return is approved, we will notify you via email. If the return is not approved, we will return the item to you with an explanation.

Refunds

1. Processing Time: Once your return is approved, we will process your refund within 7-10 business days.
2. Refund Method: Refunds will be issued to the original method of payment. Depending on your payment provider, it may take additional time for the refund to appear on your account statement.
3. Deductions: Shipping costs are non-refundable. If you received a free shipping promotion, the cost of shipping will be deducted from your refund.

Exchanges

1. Exchange Process: If you need to exchange an item for a different size or color, please follow the return process to send back the original item. Once your return is approved, you can place a new order for the desired item.
2. Availability: Exchanges are subject to product availability. We recommend checking our Website to ensure the item you want is in stock.

Damaged or Defective Items

1. Reporting: If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damage or defect.
2. Resolution: We will work with you to resolve the issue promptly, either by offering a replacement or a refund, depending on the circumstances.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

1. Intimate Apparel: For hygiene reasons, intimate apparel cannot be returned.
2. Final Sale Items: Items marked as “final sale” are not eligible for return or refund.

Modifications

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website constitutes your acceptance of the modified policy.

Conclusion

We value your satisfaction and are committed to making your shopping experience with Style Icon a positive one. If you have any questions or concerns about our Refunds and Returns Policy, please do not hesitate to contact us at [email protected]. Thank you for shopping with us!